Limnu Privacy Policy

Version 1.1, last modified 2016-09-22

 

1. Overview

Limnu is committed to respecting your privacy and the confidentiality of your data.  As such, this privacy policy is meant to help you understand what information Limnu collects about you, and how it is used.

2. What user information is collected by Limnu

We may collect information about you directly from you and from third parties, as well as automatically through your use of Limnu.

2a. Information we collect directly from you

If you use Limnu as a guest, we don't require you to submit any personal information.

If you decide to create a new account with Limnu, we require your email address, a "display name" (which may or may not be your real name), and a password. You may also log in to Limnu using your existing social network (eg: Google, Facebook, Twitter, etc.) account. By logging in via a social network you grant us access to see some of your personal information, like your email address, the name you use on that account, and so on.

If you decide to subscribe to one or more of our premium services, we collect your billing address and credit card information.  We then pass that information directly on to our payment processing partner, and do not store this information on our servers.

If you invite a friend or colleague to Limnu, we record that person as a contact of yours.  The information you enter on the invitation form will only be used for the purposes of automatically generating an email message (or some other type of electronic communication) to the potential new Limnu user.  By entering someone else’s email address you are confirming that that person has consented to the supply of their details. Limnu may identify you as the person who created the invitation sent to your friend and may include your email address, social network username, and/or display name in the invitation.

If you send feedback to Limnu through the website, the mobile app, email, or any other communication method, we preserve the feedback along with any additional data which you provided with the feedback, such as your email address, name, and so forth.

2b. Information we collect from you based on your activity

Our servers automatically record data about your connection to Limnu.  This may include the following data about your use of Limnu through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site, and the following: access time, browser type, domain name, IP address, page views and referring URL.  If you log in to Limnu using a social network service, we store access tokens provided by that service.

We also store information about the device you use to connect to Limnu.  This may include data such as what type of device you are using, the operating system running on the device, your configuration of the device, unique device identifiers, and crash data.

We keep track of how you use Limnu.  This includes what boards you have drawn on, the drawing you have done on those boards, chat messages you sent using the chat feature of the board, and premium service subscriptions.

2c. Information from partners or other 3rd parties

Limnu may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

3. How collected user information is used by Limnu

The Limnu service itself requires much of this information to operate.  Limnu uses the information to identify who you are, provide you access to your previous drawings and messages, and allow you to create new drawings and messages.

Limnu also uses the information to improve our products by learning how you use the product.  This data allows us to make Limnu easier to use, as well as provide new functionality. This policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.

Limnu uses the data to identify and prevent misuse, abuse, and fraud.

If you send us feedback, we may use your information to respond to your comments or provide support if it has been requested.

We may contact you using the information you have provided to send you service or administration notices; for example, if your premium subscription is nearing expiration.  These messages are considered part of the service and you may not opt out of them.

We may also contact you with information about new Limnu features.  You may opt out of those messages at any time.  Please note that it may take up to 10 business days for us to process opt-out requests.

4. How Limnu shares user information

There are times when communications and related content and other user information may be shared by Limnu. This section discusses only how Limnu may share user information. Organizations that use Limnu may have their own policies for sharing and disclosure of information they can access through Limnu.

When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Limnu; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a legal or law enforcement request for information we will do our best to notify the subject of the request if we are able.

We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf and under contractual promises of confidentiality.

If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.

We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Limnu customer about aggregated statistics involving use of the Limnu service, including things like bandwidth, number of boards per average user, amount drawn per average user, and so forth.   We may also partner with research firm or academics to explore interesting questions about communications. This policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.

5. How Limnu uses “cookies”

We use cookies (and other tracking technologies such as web beacons and other forms of client-side storage, but we’ll just call them all “cookies” here) to track information about your use of Limnu. We may combine this information with other personal information we collect from you. Cookies are identifiers that we transfer to your computer for record-keeping purposes. Some cookies allow us to make it easier for you to navigate Limnu, while others are used to enable a faster log-in process or to allow us to track your activities at Limnu.

There are two types of cookies: session and persistent cookies.  Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.

We use cookies to allow our systems to uniquely identify you. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you use Limnu.  We also use cookies to track aggregate and statistical information about user activity.

We may also engage third parties to track and analyze Limnu data. We use the data collected by such third parties to help us administer and improve the quality of Limnu and to analyze usage. Such third parties may combine the information that we provide about you with other information that they have collected. This policy does not cover such third parties' use of the data.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Limnu users who disable cookies may find that some Limnu features may not function correctly or at all.

We use automated devices and applications, such as Google Analytics, to evaluate usage of Limnu. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. We do not share your personal information with these third parties.  You may opt out of Google Analytics, visit the following page:

http://tools.google.com/dlpage/gaoptout

6. How Limnu keeps user information secure

Limnu takes reasonable steps to protect information you provide to us as part of your use of Limnu from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

7. How users may edit their personal information

You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into the Limnu website or mobile application. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

8. How this Privacy Policy is updated

Limnu will occasionally update this Privacy Policy to reflect changes in our software and/or products and customer feedback. When we post changes to this Privacy Policy, we will update the "last revised" date at the top of the Privacy Policy. You agree that your continued use of Limnu after notice shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how Limnu is collecting, using, and protecting your information.

9. Contacting Limnu

If you have questions about Limnu’s Privacy Policy, have suggestions, or would like to file a complaint, you are encouraged to contact us at support@limnu.com.

If you do not wish to use email, you may also write to us at:

Limnu
2223 S. Highland Dr. #E6-221
Salt Lake City, UT 84106