FAQ & Support

You’ve got questions, we’ve got your answers.

Check out our FAQ or fill out our support request form
You can also jump right to it and send us an email. We're here to help!

Frequently Asked Questions

Using Limnu

Yes! There are a few ways to add images to a Limnu board.

  • Drag and drop an image from your desktop.
  • Copy and paste an image (works in Chrome browser only).
  • Use the Add Image button and select from your files or from your photos on a mobile device.

You can also add sticky notes, labels, and pins to your board for the rest of your team to use.

 

Yup, yup, yup!

You can add labels for short text or use sticky notes for longer items.

You can export pieces of your whiteboard that you can see in a viewport (similar to a screenshot). Move and zoom to the section you want to export and then tap the export button (it's under the notes drawer). 

You'll get a few export options. Try turning off Opaque Backgrounds to just get your strokes and lines.

Yes you can! It works great. To get the most out of using a Wacom Tablet with a Limnu whiteboard make sure to check out our hotkeys.

Yes! You can use Limnu on all modern browsers and we have an iOS app and an Android app.

 Get Limnu for iOS in the App Store Get Limnu for Android on Google Play

We sure do! Hot keys, key commands, keyboard shortcuts—whatever you call them, get the most out of Limnu Whiteboards with these keyboard tricks.

For you super productivity pros we've set up:

Mobile / Tablet Hotkeys

2 Finger Scroll - Move and pan around your board.

2 Finger Pinch - Zoom around your board, giving you more flexibility than the pre-set zoom limits.

Desktop Hotkeys

D - Draw with marker

N - Create a note

L - Create a label

E - Erase

S - Select mode

M - Move (pan) mode
You can also use the arrow keys to move around.

Once you have a team setup it’s super easy to add everyone on your team. You can add individual emails or you can copy and paste a bunch of emails into the box.

Want to know something super cool? You can paste whatever you want into that box and Limnu is smart enough to find the email addresses, so you can export a team directory to a CSV or PDF and then do a massive copy/paste and you’ll see just the emails and can review before inviting.

Have more than a few but not enough to need to export to a directory? Here’s a nifty way to handle it:

Step 1: Start composing an email in your mail app of choice, add everyone that you want to invite…

Step 2: Copy/paste that entire group of people into the address box.

Step 3: Limnu will sort through the data, find the email addresses and you are ready to go!

Check out our video walkthrough to learn how to add a lot of people to your team at once. 

If you are a member of several plans — maybe you have your own Pro plan and you belong to a couple teams — you can change plans using the arrow next to your name.

Remember: Your boards belong to either your pro account or a team account — for security purposes you can't move boards between these plans.

There are a few ways to get rid of stuff you don't need anymore.

 You can use the erase tool — this is great for taking out just a part of your drawing. 

You can also select strokes and then hit delete on your keyboard
—or—
by clicking the X in the top left.

To learn all about teams, admin and security, please visit the Limnu for Teams page. 

Getting everyone on board and managing their security and sharing settings is super easy.
Add, edit, and delete team members anytime you want.

Limnu for Teams allows you to choose administrators, decide who can share boards outside of your team, lock the whole team down tight or open it up for big collaborations. The choice is yours and you can change your mind, anytime.

 

Check out our video walkthrough to learn about team administration. 

 

You can use any device to draw on Limnu—a mouse, a stylus, or even just your fingers. Some things are going to be better than others but we make sure that Limnu works with many different setups. Here is our ranking of options:

  1. A touch screen with a dedicated stylus combo. This includes iPad Pro and Apple Pencil, Microsoft Surface and Pen, Wacom Cintiq and Pen, and so forth. These all provide the best Limnu experience, and they're what we use when we create our #MadeWithLimnu drawings.
  2. A touch screen with a generic capacitive (powered) stylus. If you can't afford the high-end, this is still a good solution. We have an ongoing Stylus Review series on our blog reviewing various styluses that you should check out.
  3. A tablet without a screen. This is like a mouse in that your hand is disconnected from the screen, but it's much better than a mouse because you're not drawing with a bar of soap. Wacom, Huion, VT, and Ugee all make some great and inexpensive tablets.
  4. A pen mouse! We just recently discovered these. Think of a Wacom tablet and pen... but without the tablet. The pen mouse has all the same internals as a mouse, but it's in the shape of a pen. It can take a little time to get used to, but once you catch on it can be a great tool. Grab one from Amazon.
  5. A touch screen with an unpowered stylus. We rank this below screenless tablets and pen mice because we've found it's actually harder to draw with those cheap styluses with soft rubber tips.
  6. A touch screen with a finger. You'd think pointing directly with your finger instead of a stylus would be better, but it turns out you have less control that way. And since your hand is closer to the screen, you can see less of what you're drawing.
  7. A mouse or a laptop trackpad. As we've mentioned before, drawing with a mouse is like drawing with a bar of soap. And a laptop trackpad is tiny, imprecise, and awkward. You're probably not going to be happy with your drawings when you use either of these. You can get great screenless tablets for under $20 nowadays, so there's really no reason to bother with a mouse or trackpad.

If you are using a desktop or tablet with a keyboard, you can use the keyboard shortcuts as well. See all shortcuts ›

Pricing & Sales

Yes you can. We have a robust API and have worked with several companies to bring the power of Limnu's drawing and markup ability to their projects. Have something you think might be a good fit? Email us and we'd love to start a conversation.

Yes! Educators are given free Pro plans for the duration of their class. Students using Limnu boards created by an educator get full access on those boards. If you're an educator and would like to be a part of this program, please apply for an educator plan.

Limnu is better with your team!

Limnu team pricing is per team member, per month. Teams can have as few as two people or as many as two trillion (okay, maybe not two trillion, but there is no limit to the number of people you can have on your team).

Teams get:

  • Unlimited boards & collaborators
  • Board admin controls
  • Team admin controls
  • Security controls
  • Team-wide accessible boards.

Learn more about teams on our Limnu for Teams page ›

We’ll send you a reminder to add your credit card. Your account information and boards will be kept safe until you can access them again.

Pro Features:

  • Unlimited boards
  • Unlimited collaborators
  • Private & collaborative board options


Team Features:

  • Unlimited boards
  • Unlimited team members
  • Team or private boards
  • Team Security Controls
  • See team features ›

Troubleshooting

If you are using a current version of Chrome there might be an issue with WebGL support.

Here are three quick things you can check:

  1. Go to chrome://settings/, scroll to the bottom and click Show advanced settings..., and make sure Use hardware acceleration when available in the System category is checked and turned on.
  2. Visit http://get.webgl.org/ to verify whether you have WebGL working, and if not it'll have a link to a support website.
  3. Recently, Chrome seems to have blacklisted some 3D graphics hardware that was previously approved. You can work around this by going to chrome://flags. Look for a setting called Override software rendering list and make sure it is enabled. (You'll need to restart Chrome after changing this setting.) After you've enabled it and restarted, the flag should look like this:

chrome-override-software-rendering

If none of that gets you going quickly, please let us know and we'll help you out.

Yeah, we know. Limnu uses cookies to store your sessions. Unfortunately this means that when Safari is in Private mode on your computer or mobile device you won't be able to login and use Limnu. Switch to the regular Safari browser and you'll be good to go.

General

Limn
verb \'lim\

To depict or describe in painting or words.
She limned her breakthrough idea on the whiteboard so well that all the executives couldn’t stop cheering.

Limnu
noun \'lim-nü\

A simple and powerful online whiteboard, designed for depicting and describing your thoughts in collaboration with others.
We needed a way to study online for anatomy class, and Limnu was the perfect thing.

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